We had a power outage last week, but when the lights came back on my 7-year-old cable modem refused to reconnect. I called my ISP, Cox Communications, and after I got past the IVR system & spoke with a tech, they were extremely helpful trying to get me back online.
Unfortunately, in spite of being plugged into surge protector, the modem was trashed, so I ran out to pick up a new one, plugged 'er in, and got back on the phone with Cox. Once again, they were very helpful & I was back online quickly.
Cox is trying to use techno-gadgetry like the interactive voice response stuff which was totally annoying, and a fairly sophisticated web page that attempts to recognize & connect your modem when you first try to access the Internet (but it failed), however, there is no substitute for great people like the techs that I spoke with. Congrats! to the tech support staff at Cox, they know their stuff.